You are working on a construction project. You, your team, and your senior manager all feel that the work is complete. However, one of your stakeholders disagrees, and feels that one deliverable is not acceptable. What is the BEST way to handle this conflict?
(A) Consult the contract and follow its claims administration procedure
(B) Renegotiate the contract
(C) File a lawsuit to force the stakeholder to accept the deliverable
(D) Follow the administrative and contract closure procedures
When there’s a dispute between a buyer and a seller, that’s called a claim.
Most contracts have some language that explains exactly how claims should be resolved – and since it’s in the contract, it’s legally binding, and both the buyer and seller need to follow it.
Usually it’s not an option to renegotiate a contract, especially at the end of the project after the work is complete, and lawsuits should only be filed if there are absolutely, positively no other options.